Training for dental teams, hot of the press
December 20, 2011EMMA JOHN
Full day – The perfect front desk
Date: 23rd Feb 2012 & 20th March 2012
Location: Bristol & Leeds
Speaker: Emma John
Cost PP and BoD members: £120*
Cost non member: £200*
CPD: 5 hours
Refreshments: Lunch and refreshments will be provided during the day
Dress code: Smart/casual 
The perfect front desk
A one-day intensive workshop for practice managers and team members, designed to encourage a front desk team to be more effective and develop team ethos. Creating a loyal, motivated team who can create and run systems whilst giving first class customer service.
Outcomes of the course:
You will create a team that can develop and run systems that they are proud of and as a result, be able to deal with everyday occurrences calmly, smoothly and efficiently
Staff that understand the qualities a successful front desk team must have
A team that appreciates the importance of gaining patient confidence and their commitment
A team that will have increased self-confidence and can communicate your message clearly
Personnel that want to buy into systems and become responsible for maintaining them
A team who will pass the baton smoothly
Problems will be solved on the day.
Each event will cost £200 and only £120 for Business of Dentistry (BoD) and Practice Plan members.
*Prices exclude vat
For further information, please call 0845 003 0048.
