Training for dental teams, hot of the press

EMMA JOHN

Full day – The perfect front desk

Date: 23rd Feb 2012 & 20th March 2012
Location: Bristol & Leeds
Speaker: Emma John
Cost PP and BoD members: £120*
Cost non member: £200*
CPD: 5 hours
Refreshments: Lunch and refreshments will be provided during the day
Dress code: Smart/casual

The perfect front desk
A one-day intensive workshop for practice managers and team members, designed to encourage a front desk team to be more effective and develop team ethos. Creating a loyal, motivated team who can create and run systems whilst giving first class customer service.

Outcomes of the course:
You will create a team that can develop and run systems that they are proud of and as a result, be able to deal with everyday occurrences calmly, smoothly and efficiently

Staff that understand the qualities a successful front desk team must have

A team that appreciates the importance of gaining patient confidence and their commitment

A team that will have increased self-confidence and can communicate your message clearly

Personnel that want to buy into systems and become responsible for maintaining them

A team who will pass the baton smoothly

Problems will be solved on the day.

Each event will cost £200 and only £120 for Business of Dentistry (BoD) and Practice Plan members.

*Prices exclude vat

For further information, please call 0845 003 0048.

Looking back at Absolute training in 2011….and forward to 2012

As another year draws to an end, and we prepare for another busy year here at Absolute Dental Training, I look back on 2011 and consider the highs and lows of the dental nurse training year.

The highs by far outweigh the lows; we’ve had excellent exam results; we’ve met and taught some very dedicated student dental nurses; implemented some innovative systems in practices we’ve visited to help motivate and raise the profile of the dental nurse; examined at the two National Certificate examinations; written CPD articles for industry magazines and websites and been I was asked to speak at the South West Peninsula BSDHT group.

I find all aspects of dental nursing training a challenge, one that I enjoy, and one that often finds me a little out of my comfort zone! But when it reaps the results that we had from the May National Certificate exam (100% pass rate – and yes, I’m still smiling about it!!!), I find it all worthwhile.

As I look towards 2012, I know the results for the November National Certificate will be out within the first few weeks of January – this is always an anxious time for myself and my students, but I’m hoping our hard work will be rewarded.

The change of format of the examination has brought with it some fairly major changes to the way we teach an assess our dental nurses course – I know this has not please all training providers, but I believe the changes are for the best and the dental nurses will benefit from the changes.

Looking further into the new year, I have been asked to speak at the Dentistry Show in Birmingham in March, which is a huge honour – and one of those “out of my comfort zone” moments I was speaking of earlier! However, Absolute Dental Training will rise to the challenge, and I’m sure it will serve to benefit ourselves and all of our students too……roll on 2012!!!

Merry Christmas, Diane

Practice Management Qualification Success

I am delighted to have received the following press release this morning. I am very proud to be associated with UMD professional and to be acting as a tutor for them, Emma

RECORD NUMBERS ACHIEVE ILM MANAGEMENT QUALIFICATIONS WITH UMD PROFESSIONAL

A record-breaking 72 dental practice managers and dentists have achieved an Institute of Leadership and Management qualification with UMD Professional in 2011.

The successful candidates all achieved a qualification awarded by the ILM, either through attending a workshop–based course or studying via distance learning, and can now look forward to the presentation of their certificates at a ceremony in London in January 2012.

These exceptional results highlight the continued success of UMD Professional in providing effective business and management training for dentists and managers, and consolidate their position as the leading provider of management qualification training in dentistry.

Fiona Stuart-Wilson, Director of UMD Professional Ltd. said, ‘We are delighted to be celebrating the achievements of all those who have worked so hard for their qualifications, and congratulate everyone on their success. The high number of candidates this year demonstrates the increasing importance that managers and dentists place on having a management qualification and the benefits that this brings to their practices.’

UMD Professional has more Level 5 and Level 7 Diploma in Management regional workshop programmes starting in the New Year, and continues to offer a distance learning option for those studying for the Level 3 and Level 5 management qualifications. A limited number of grants are still available for the Level 5 and Level 7 diploma courses in some areas; for more information please contact Penny Parry at UMD Professional on 020 8255 2070 or by e-mail at penny@umdprofessional.co.uk